For prices and order details,
please select the region closest to you            


Refund and Exchange Policy

Whilst we are sure that you will be delighted in every way with the product, there may be circumstances where you may require a refund or exchange. In those circumstances, we appreciate your taking the responsibility to ensure that the item(s) are returned to us in a resaleable condition and that the item(s) are packaged so as to prevent damage in transit.

Australia - Please provide your name, date of purchase, address and contact details, so that we can contact you if necessary in order to speed the processing of the return. Please send it to RMB 3002, Shepherds Flat VIC 3461.

We will either credit your credit card (if you used one), post a cheque or give you a voucher or credit note to be used for an Innova Pacific purchase in the future. We are happy to refund the purchase price of the item, excluding postage charges, within 30 days of purchase.

Other countries - Contact the distributor in your region whom you purchased the product from.


Wholesale Orders

Wholesale order enquiries to be directed to the distributor for the region. For Australian wholesale customers, please or call us directly; we will need your business name and type, address, ABN and business owner details. For other regioins, see Contact page. For USA: business name, reseller number, contact details and business owner details must be provided.