For prices and order details,
THIS WEBSITE IS FOR SALE ENQUIRIES +61 (0)3 5476 4100
Other regions not listed above, please order or
via the Australian operations.
Windspirals can now only be ordered direct from Australia in bulk quantity by . Shipping charges will be confirmed before shipment.
Wholesale orders - see below
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Secure Transaction Environment: We provide a highly secure environment for your transactions on the Internet, by utilising a secure server to transmit your details. We accept VISA, Mastercard and Bankcard. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. We will not sell or give away your personal information!
Australian customers: If you prefer not to order via the online shopping cart, you can call us on 03 5476 4100 or email us. For your security, please don't email us your credit card details - just provide us with your contact details and we will ring you
Overseas orders: If you are ordering from overseas on the Australian shopping cart, your credit card will be charged in your local currency at the current exchange rate. Overseas orders are exempt from Australia's GST (Goods and Services Tax), so your price will be less than shown in the catalogue. Your final total will reflect this. Shipping will be adjusted for overseas, and the final amount will be emailed to you for authorisation before your order is shipped.
Refund and Exchange Policy
Whilst we are sure that you will be delighted in every way with the product, there may be circumstances where you may require a refund or exchange. In those circumstances, we appreciate your taking the responsibility to ensure that the item(s) are returned to us in a resaleable condition and that the item(s) are packaged so as to prevent damage in transit.
Australia - Please provide your name, date of purchase, address and contact details, so that we can contact you if necessary in order to speed the processing of the return. Please send it to RMB 3002, Shepherds Flat VIC 3461.
We will either credit your credit card (if you used one), post a cheque or give you a voucher or credit note to be used for an Innova Pacific purchase in the future. We are happy to refund the purchase price of the item, excluding postage charges, within 30 days of purchase.
Other countries - Contact the distributor in your region whom you purchased the product from.
Wholesale order enquiries to be directed to the distributor for the region. For Australian wholesale customers, please or call us directly; we will need your business name and type, address, ABN and business owner details. For other regioins, see Contact page. For USA: business name, reseller number, contact details and business owner details must be provided.